MetaWin Terms and Conditions

Welcome to MetaWin. These Terms and Conditions govern your access to and use of our platform, including all games, competitions, bonuses, and services available at metawin.com. By creating an account or using our services in any capacity, you confirm that you have read, understood, and agreed to these terms in full. We encourage you to review this document carefully before proceeding.

1. About Us

At MetaWin, we operate under the ownership of Rivolo Limited, a company registered in Nevis (Charlestown, company number C62588). Fiat-related payment processing is handled by our payment agent, Zoom Net Services Ltd, incorporated in Cyprus. We hold a valid gaming licence issued by the Anjouan Gaming Authority (Union of Comoros), licence number ALSI-202602025-FI1. Our MetaWin crypto casino has been operational since 2022, offering a broad range of blockchain-based gaming experiences to players around the world.

2. Eligibility and Restricted Jurisdictions

Our services are available exclusively to adults aged 18 years or older. You must also ensure that online gambling is legal in your country of residence before registering. We do not accept players from the following jurisdictions:

• United States, United Kingdom, Australia, France, Germany, Netherlands, Spain, Austria
• Aruba, Bonaire, Curaçao, Comoros, and other sanctioned or FATF-blacklisted territories
• Ireland, Iran, Cuba, and additional countries excluded from our prize competitions

We reserve the right to verify your location at any time. The use of VPN or proxy services to bypass our geo-restrictions is strictly prohibited and may result in the immediate suspension of your account and forfeiture of any balances.

3. Account Registration and Verification

At MetaWin, we offer a wallet-based login system. You may register using a Web3 wallet such as MetaMask, Phantom, or Coinbase Wallet, or via social and email login. While our platform is crypto-native, a customer account is still required, and KYC (Know Your Customer) verification may be applied in accordance with our AML obligations.

You agree to provide accurate and truthful information during registration. We reserve the right to request identity verification documents at any stage, including before processing withdrawals. Failure to complete KYC checks may result in a hold on your account or the restriction of certain features. At MetaWin, we take compliance with anti-money laundering regulations seriously and may report suspicious activity to relevant authorities.

4. Deposits and Withdrawals

4.1 Deposits

Our MetaWin ethereum casino and broader crypto platform supports over 25 digital tokens, including BTC, ETH, SOL, USDC, USDT, DAI, LTC, DOGE, MATIC, BNB, BCH, XRP, TRON, and EOS. Account balances are displayed in USD. There is no fixed minimum deposit amount. You may also purchase crypto directly on-site via MoonPay using Visa, Mastercard, Apple Pay, or Google Pay. We do not accept direct fiat deposits.

4.2 Withdrawals

All withdrawals are processed in cryptocurrency to your connected wallet. The following limits apply to all accounts:

• Maximum swap-out: 5 ETH per 24-hour period
• Gas fee: 0.005 ETH per withdrawal transaction
• Maximum win cap (casino): $1,500,000
• Maximum win cap (Originals): $500,000
• Maximum win cap (Zero-House-Edge games): $25,000
• Maximum win cap (sportsbook): $100,000 per day

Withdrawal processing is typically completed within minutes under optimal network conditions. KYC or AML holds may extend this timeframe. We are not liable for delays caused by blockchain network congestion.

5. Bonuses and Promotions

We do not offer a traditional deposit-match welcome bonus. Instead, at MetaWin, we provide 30% Prize Cash (Prize Funds) on every qualifying deposit, with 0x wagering requirements, and this offer is repeatable. Additional promotions available on our platform include:

• Friday Free Spins (20 FS, available from Bronze tier and above)
• Daily Race with a $15,000 prize pool
• Weekly and Multiplier Races with pools of $30,000 or more
• Friday Fire events featuring a $100,000 prize pool
• Cash Drops, MetaWinner NFT bonus events, and referral commission programs
• Royal Reload for Platinum+ tier members (daily bonus for 7 consecutive days)

All bonuses are subject to their individual terms at the time of issuance. We reserve the right to modify, suspend, or withdraw any promotion without prior notice. Abuse of bonus structures, including creating multiple accounts or exploiting technical errors, will result in disqualification and account termination.

6. MetaMax Loyalty Programme

Our MetaWin loyalty programme, MetaMax, is an always-on system that rewards consistent play. Players accumulate Rank Up points and progress through tiers from Bronze to Platinum+. Elite players may gain access to the Red Room, our exclusive high-tier environment. Most MetaMax bonuses carry 0x wagering requirements. We reserve the right to adjust tier thresholds and bonus values at our discretion.

7. Game Fairness and Responsible Gaming

We offer over 4,000 games across 50+ studios, including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, Play'n GO, NetEnt, Yggdrasil, Big Time Gaming, Red Tiger, and BGaming. Our MetaWin Originals — including Crash, Dice, Plinko, Mines, and Fishing games — are provably fair and verifiable on-chain.

We are committed to promoting responsible gambling. If you feel that your gambling is becoming problematic, we encourage you to use our self-exclusion tools or contact our 24/7 live chat support. We support and cooperate with responsible gambling organisations and may apply account restrictions where we identify patterns of harmful behaviour.

8. Intellectual Property

All content on our MetaWin platform — including but not limited to software, game assets, branding, graphics, and text — is the intellectual property of Rivolo Limited or its licensors. You may not copy, reproduce, distribute, or reverse-engineer any part of our services without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our platform. We do not guarantee uninterrupted access to our services and accept no responsibility for losses caused by technical failures, network disruptions, or third-party service outages.

10. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify users of material changes where reasonably practicable. Your continued use of our MetaWin platform following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

11. Contact and Support

Our support team is available 24/7 via live chat on-site. You may also access our Help Centre or submit a ticket through our Discord community (MetaWin Arena). We currently offer support in English. We do not provide a public email address or telephone support line at this time.